Refund and Return Policy

Effective Date: [19/06/2026]

At Vita Healths, customer satisfaction is important to us. Please review our refund and return policy carefully.

1. Return Eligibility

Products may be eligible for return if:

• The item received is damaged.
• The item is defective.
• An incorrect product was delivered.
• The product has expired upon delivery.

Requests must be submitted within [7] days of delivery.

2. Non-Returnable Products

For safety and hygiene reasons, the following items may not be eligible for return:

• Opened medicines
• Prescription medications
• Personal care products that have been opened
• Products with tampered packaging
• Perishable healthcare items

3. Return Process

To request a return:

1. Contact our customer support team.
2. Provide your order number and relevant details.
3. Submit photographs if the product is damaged or incorrect.
4. Follow the return instructions provided by our support team.

4. Refunds

Approved refunds will be processed to the original payment method within 7–14 business days after inspection and approval.

5. Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, cancellation requests may not be accepted.

6. Shipping Charges

Shipping fees are generally non-refundable unless the return is due to our error, damaged products, or incorrect deliveries.